DELIVERY TIME:
- Germany: 2-6 working days
- EU: 4-10 business days
- Worldwide: 8-16 business days
- Painting: several weeks as this is not in stock and must only be made after receipt of the order.
* Delivery time may vary and depends on the product size & product type ordered.
SHIPPING COSTS:
The shipping costs are only calculated once according to the largest product in the shopping cart, see Shipping cost matrix:
Show shipping cost matrix in full screen mode >
* Customs costs are not covered. Customs costs may occur when importing orders outside the EU, e.g. for deliveries to CH, UK, USA, CA, UAE.
SAFE SHIPPING:
Safe and fast shipping including tracking with our shipping partners:
We will inform you of the tracking number of the package by email as soon as it has been sent. This way you can track the delivery at the same time.
RETURN:
If you have any questions about returns and cancellations, please send an email to service@dotcomcanvas.de or use our contact form.
- 14 day return policy
- Lifetime product guarantee see certificate of authenticity
- Personalized products are not exchangeable or refundable (paintings included)
- The costs of the return are borne by the sender of the goods, i.e. the customer
- As soon as we receive the return, you will be refunded the purchase amount (excluding shipping costs)