Shipping policy

Shipping & Delivery

• Shipping costs: Free worldwide shipping on orders over 49 €.

• Security: Safe and fast shipping including end-to-end tracking.

• Delivery time: 2–5 business days worldwide (may vary depending on product size and material).

International Shipping: Please note that for deliveries outside the EU, customs duties or import taxes may apply. These costs are charged by the destination country and are the responsibility of the recipient.

 

Returns

You can withdraw from your order within 30 days of receipt.

• Registration: To ensure fast processing, we kindly ask you to register every return in advance via email to service@dotcomcanvas.de or via our contact form.

• Return Address: Please send the goods exclusively to the address specified in our cancellation policy or the address provided by our support team. Returns sent to incorrect addresses cannot be processed.

• Costs: The direct costs of returning the goods are borne by the buyer.

• Refund: After receipt and inspection of the return, we will refund the purchase amount via your original payment method.

• Important: Returns that arrive without any means of identification (e.g., missing delivery note or sender information) can only be processed once the sender has been clearly identified. This will lead to significant delays.

• Exclusion: Personalized products custom-made for you are excluded from exchange and refund.

Further details can be found in our Cancellation Policy and our Terms of Service.