Shipping and returns

Delivery time:

Delivery time varies depending on the ordered product size & product type. 

  • Germany: 4-8 days
  • EU: 6-12 days
  • Worldwide: 10-18 days 

Shipping costs:

Shipping costs are calculated according to the largest product in the cart and only once for the entire cart.

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* Customs costs are not covered. Customs charges may occur when importing orders outside the EU, e.g. deliveries to CH, UK, USA, CA, UAE.

Our partners:

Secure and fast shipping with our shipping partners:

We will tell you the tracking number of the package as soon as it is shipped, so you can track the delivery at the same time.


Returns:

For questions about returns & cancellations, please contact us by mail at service@dotcomcanvas.de or use our contact form.

  • 100 days return policy
  • Lifetime product warranty see certificate of authenticity
  • Personalized products are not exchangeable or refundable!
  • The costs of the return are borne by the sender of the goods, i.e. the customer.
  • Once the goods have been returned to us, you will be refunded the purchase amount (excl. shipping costs).
Further information can be found in our cancellation policy and our terms and conditions.